Terms and Conditions

Quality Control

All our items are vintage items and may show signs of wear. All items are checked by us and any observed defects will be described. We aim to make our descriptions as informative as possible so you know what you are buying, however there may occasionally be evidence of wear or defects that have gone unnoticed in the checking process.

All bed linen will come to you freshly laundered and ready to use, and curtains and other soft furnishings will be washed or aired as appropriate to the fabric type. All items are stored, laundered and packed in our clean and smoke free home. We do have a dog but he has no access to our stock room. However, please do inform us if you have a significant allergy, so that we can ensure that items have been washed using a suitable anti-allergy wash cycle before sending them to you.

Delivery

We currently offer FREE 2nd class shipping, with Royal Mail, for all orders within the UK. For overseas customers we endeavour to always use the more cost effective shipping method for your country, which means that your order may come in more than one package, but your costs will be reduced. 

We will always provide the option for tracked postage at extra cost, and will generally use tracked postage for higher value items. You may also be required to provide a signature to receive your package. In the event of parcels being damaged or going astray in the post we will endeavour to claim appropriate refunds from Royal Mail.

Returns

Here at the Flower Power House we want to make you smile, so if you are not entirely satisfied with your purchase we want to help! That’s why, If you return an item to us within 14 calendar days of the date you received it, we’ll refund the full cost, minus our shipping charges (these will be dependent on the weight and size of the item). We would ask you to please let us know before posting items out to us, just so that we can check up if it fails to arrive safely! To be eligible for a return, your item must be unused by you and in the same condition that you received it. It also needs to be accompanied by your receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item and we regret that these costs are non­refundable. Once we have received your item we will notify you as soon as possible. We will then inspect the item and let you know if your return has been approved, after which we will initiate a refund via the original method of payment.

Privacy

Please refer to the [privacy_policy] for full details of the personal data we collect and how we use it.

When you visit flowerpowerhome.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns). We may share your Personal Information with third parties to help us carry out the activities described above. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information by following the link in the privacy policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via email at contact@flowerpowerhome.co.uk.